How To Order Online
Ordering online at The Surf Depot is secure and easy. Online orders are processed with a secure server. All information is protected against unauthorized access and encrypted before being sent to us.
Shop by Brand Name, Product Type, or Search Our Database. Once you have identified what you want, enter the desired quantity and click on "Add to Cart". When you have finished shopping, click on "Checkout" and complete the online order form.
Upon completion of your order, an automatic order confirmation will be sent to the email address provided on the order form. Most orders are shipped within one business day and you will receive a second email from UPS with your UPS tracking number upon shipment.
Phone & Fax Orders
Phone orders may be placed Monday through Friday, 9:00am to 5:00pm EST by calling (888) 461-6100. In order to serve you better, please have our item numbers for the merchandise you would like to order. To protect you from possible credit card fraud, all orders must include cardholder's name as it appears on the card, the billing address the credit card statement is mailed to, and the expiration date.
Fax orders may be placed 24 hours a day, 7 days a week, at (772) 220-6972. Please include the item(s) you would like to order, your full name, billing address, shipping address (if different than billing), credit card number and expiration date.
Customer Accounts
Sign up for a customer account and take advantage of the following benefits:
• Earn Reward Points with every purchase
• Create a Wish List and notify friends and family
• Save billing and shipping addresses to speed up the checkout process
• View your order history
• Track shipments
Reward Points
Open up an Account and earn Reward Points with every purchase.
• Earn one point for every dollar spent on merchandise (excludes shipping, sales tax, points redeemed and gift certificates redeemed)
• Earn double points on orders totaling $200.00 or more
• Each point is worth $0.05 off any future purchase
• Login to your account to view the points you have earned
• Easily redeem points in any quantity during the online check out process
• Points can not be used to pay sales tax or shipping charges
• Points do not expire
Shipping Rates
We ship all orders via United Parcel Service ("UPS"). Our shipping rates per order being shipped within the U.S.A. are as follows:
• UPS Ground - FREE on orders of $75.00 or more, $7.95 on orders under $75.00 (Hawaii and Alaska are always $14.95 per order)
• UPS 3 Day Select - $14.95 per order
• UPS 2 Day Air - $24.95 per order
• UPS Next Day Air Saver (End of Day) - $29.95 per order
• UPS Next Day Air (By 10:30am ) - $34.95 per order
• UPS Next Day Air Saturday Delivery - $44.95 per order
Not all shipping methods are available for large and heavy items. Please see the "Shipping Options" displayed next to each item for availability. Shipments to Alaska and Hawaii are shipped via UPS Ground or UPS 2 Day Air.
Insurance is included on all packages. Inspect your package. Do not accept packages showing signs of external damage. Please notify us of any damaged merchandise as soon as possible so we can file a claim with UPS.
When To Expect Your Order
You can estimate when you will receive your order by adding the "Availability" time for the item ordered and approximate shipping time-in-transit.
Each product's "Availability" information is displayed next to the item's picture. If an item says "Usually Ships Within 24 Hours", that item will be shipped within one business day (M-F), if not the same day. If an item ordered will not be shipped within the specified time, we will email you as soon as possible. When multiple items are ordered with different "Availability" times, items may be shipped individually as soon as they are available at no additional shipping charge.
The approximate shipping time-in-transit depends on the shipping method you choose during checkout and are as follows (Please note: UPS only picks up/delivers packages on business days):
• UPS Ground - 1 to 7 business days depending on location. See map for details.
• UPS 3 Day Select - 3 business days
• UPS 2 Day Air - 2 business days
• UPS Next Day Air Saver - 1 business day (End of Day)
• UPS Next Day Air - 1 business day (By 10:30am )
• UPS Next Day Air Saturday Delivery - Shipped on Fridays / Delivered on Saturdays
For Example - If you ordered a Dakine Backpack that says it "Usually Ships Within 24 Hours" and you selected "UPS 2 Day Air" as the shipping method, you should expect your order within 2-3 business days (M-F), depending upon the time of day you placed your order.
Wish Lists
Set up a Wish List that friends and relatives can view and purchase items from. To create your Wish List, simply login to your account and shop our web site as you normally would. Once you see an item that you want, input the desired quantity and click "Add to Wish List." Continue adding items to your Wish List as you like. As items are purchased from your Wish List they are listed as purchased.
Sales Tax
We do not collect sales tax on purchases shipped to destinations out of the state of Florida . Think about how much you can save on your next Hobie Polarized Sunglass purchase! Shipments to Florida are charged 6% sales tax.
Returns
We want you to be completely satisfied with your Surf Depot purchase. If for any reason you are not satisfied with your purchase, just return the merchandise in its original condition and packaging with a copy of your email order confirmation or packing slip within 60 days for an exchange or within 30 days for a refund to the following address:
The Surf Depot
Attention: Returns Department
2650 SE Willoughby Blvd.
Stuart , FL 34994
If the merchandise appears to be used/worn and not in its original condition we cannot accept exchanges or returns. Returned Clothing must have all of the original tags attached by the manufacturers fasteners. We only refund shipping charges if the return is a result of our error. If you received free shipping with your order, you may be charged $7.95 for the original shipping costs. Clearance merchandise sales are final and we do not accept returns of Special Order Merchandise (merchandise designated as Special Order or merchandise not featured on our web site that is special ordered for you). We will make an exception to our 60 day exchange policy for Christmas gifts purchased early.
Privacy Policy
At The Surf Depot, we are committed to protecting your privacy. We use the information we collect about you to process orders and provide a more personalized shopping experience. We do not sell, trade or rent any personal information about you.
Pricing and Availability
Merchandise prices and specifications are subject to change without notice. If an ordered item is not available at the posted price, you will be notified before shipment.
We carry a very extensive inventory. However, due to the unpredictability of customer orders and vendor shipments, we cannot guarantee availability of all items all the time. If an ordered item is unavailable to be shipped within the time specified, you will be notified via email as soon as possible.
Disclaimer
The Surf Depot makes no representation or warranties of any kind, expressed or implied, as to the operation of the web site, the information, content, materials, or products, included on this web site. To the full extent permissible by applicable law, The Surf Depot disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose. The Surf Depot will not be liable for any damages of any kind arising from the use of this web site, including but not limited to direct, indirect, incidental punitive and consequential damages.
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